If a piece isn’t right for your room, you can return it within 14 days of delivery. It should be unused and in the condition it arrived in. Call or message us with your order number and we will arrange the collection.
Damaged or wrong items
Please check your furniture when it arrives. If something is damaged, missing or not what you ordered, tell the delivery team or contact us within 2 days of delivery, with a photo if you can. We will repair, replace or refund it at no cost to you.
Made to your size or design
Pieces made to your own measurements, design or finish are built for you alone, so the return terms for them are agreed in your quote before we start.
Cancelling an order
You can cancel any time before your order leaves our workshop — just call or message us. Anything you have paid is refunded in full.
How refunds are paid
We start your refund within 7 working days of approving the return or cancellation.
Card and mobile-banking payments are refunded through SSLCommerz to the same card or account you paid with; how long the money takes to show depends on your bank or wallet. Cash and bank-transfer payments are refunded by bank transfer or mobile banking, as you prefer.
If your online payment arrives after its hold ended and the piece has sold meanwhile, we refund the full amount.
Contact us
To start a return or ask about a refund, contact us with your order number:
